Return policy
LivingFrame Return Policy
Our return policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
Conditions for making a return:
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The item must be unused and in the same condition that you received it .
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The product must be in its original packaging .
Products exempt from return:
We do not accept returns on certain products, such as:
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Perishable goods (food, flowers, etc.)
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Intimate or sanitary products
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Hazardous materials , flammable liquids or gases
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Gift cards
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Downloadable software products
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Some health and personal care items
Requirements to complete your return:
To process your return, we need you to send us a receipt or proof of purchase .
Do not return your purchase to the manufacturer.
Partial refunds:
In some situations, only partial refunds are granted (if applicable):
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Books with obvious signs of use.
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CDs, DVDs, VHS tapes, software, video games, cassette tapes , or vinyl records that have been opened.
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Any item not in its original condition , is damaged or missing parts for reasons not due to our error.
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Any item returned more than 30 days after delivery .
Refund process:
Once we receive and inspect your return, we'll send you an email to notify you that we've received your returned item. We'll also let you know if your refund has been approved or rejected .
If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days .
Late or missing refunds:
If you haven't received your refund yet, please:
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Check your bank account again.
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Contact your credit card company, as it may take some time to reflect.
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Contact your bank, as there is often a processing time before your refund appears.
If after completing these steps you still haven't received your refund, please contact us at livingframestore@gmail.com .
Items on sale:
Sale items are non-refundable. Only regular-priced items may be refunded.
Changes:
We only replace items if they are defective or damaged . If you need to exchange an item for the same product, please email us at livingframestore@gmail.com and send the item to the following address:
Jorge Guillén Street, Málaga, MA, 29003, Spain .
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, we'll mail you a gift certificate .
If the item wasn't marked as a gift, or the gift giver chose to send it directly to you, the refund will be sent to the gift giver and they will be notified of the return.
Shipment:
To return your product, you must send it to the following address:
Jorge Guillén Street, Málaga, MA, 29003, Spain .
Return shipping costs are your responsibility. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the total refund amount.
Depending on your location, processing time for your change may vary.
If you are returning an item over $75 , we recommend using a trackable shipping service or purchasing shipping insurance , as we cannot guarantee that we will receive your returned item.